Terms of Use & Data Protection Statement

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Website Terms of Use

This website is owned by Saint-Julien Clinical Associates Pte Ltd.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. BY ACCESSING THIS WEBSITE, YOU SHALL BE DEEMED TO HAVE ACCEPTED TO BE LEGALLY BOUND BY THESE TERMS OF USE SET OUT BELOW. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MUST LEAVE THIS WEBSITE IMMEDIATELY.

  1. General
    1.1 Welcome to the website of Saint-Julien Clinic for Diabetes & Endocrinology (“Saint-Julien Clinic Site” or the “Site”), an online information and communications service provided by Saint-Julien Clinic for Diabetes & Endocrinology in Singapore and Saint-Julien Clinical Associates Pte Ltd (“Saint-Julien Clinic” or “We” or “Us”). The use of this Site is subject to these Terms of Use which are intended to cover the uses for all of the Site, although additional conditions, restrictions and privacy policies may apply.

1.2 Saint-Julien Clinic reserves the right to change these Terms of Use from time to time for any reason, and such modifications shall be effective immediately upon posting the modified terms and conditions on this Site. You should therefore read this page carefully each time you access the Site. Your continued access or usage of the Site shall be deemed as having read, understood and accepted the revised Terms published on the Site.
1.3 Saint-Julien Clinic may at any time offer users of the Site the opportunity to enroll, register or participate in new and/or additional features or services through the Site, which may require you to enter into additional agreements or authorizations before access to such features or services can be granted. The information on this Site is directed primarily at those who access the Site from Singapore. Those who access this Site from other locations are responsible for their own compliance with the local laws to the extent those laws are applicable.

  1. Acceptable Use
    2.1 The Site is intended for use by individuals 21 years of age or older. It is not intended for use by individuals under 21 years of age, for whom authorization by a parent or guardian should be obtained in order to use this Site.

2.2 You agree to use this Site in accordance with these Terms of Use and for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within Singapore or other jurisdictions from which you are accessing this Site.

2.3 You agree to be responsible for all matters arising from your use of this Site. Further, you agree:

  1. Not to use this Site in any manner which breaches any applicable local or international law or regulation or causes or which may cause an infringement of any third party rights;
  2. Not to use this Site to post, transmit or disseminate any information which may be illegal, harmful, obscene, inflammatory, seditious, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity or create liability on Saint-Julien Clinic’s part;
  3. Not to interfere or attempt to disable, “hack” or in any way disrupt or interfere with the operation or proper functioning of this Site;
  4. Not to obtain or attempt to obtain unauthorized access, via whatever means, to any of Saint-Julien Clinic’s systems; and
  5. Not to use this site to distribute advertising or other unsolicited material to any third party.

2.3 Saint-Julien Clinic may at any time, in its sole discretion, terminate your account and/or deny you access to this Site without giving you a reason and/or without further reference to you.

  1. Blogs and interactive media
    3.1 If you use blogging features or otherwise post information related to this Site, you give Saint-Julien Clinic the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from and otherwise use your submission for any purpose, in any form, and on any media.

3.2 If you use blogging features or otherwise post information related to the Site, you agree not to:

  1. Post material that infringes on any third party rights, including intellectual property, privacy or publicity rights.
  2. Post material that may be illegal, harmful, obscene, inflammatory, seditious, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by Saint-Julien Clinic in its sole discretion.
  3. Post advertisements of any kind.
  4. Post chain letters or pyramid schemes.
  5. Impersonate another person including but not limited to a family member.
  6. Allow another person to use your credentials for posting or viewing comments.
  7. Post the same note more than once or “spam”.

3.3 Saint-Julien Clinic reserves the right, but is not obligated, to do any or all of the following:

  1. Remove any communication which failed to conform with these Terms of Use.
  2. Terminate a user’s access to the entire Site or selected sections.
  3. Edit or delete any communications posted on any blog features regardless of whether such communications violate these standards.

 

  1. Restrictions on Use
    4.1 Except as otherwise provided, you may not reproduce, republish, upload, post, transmit, distribute or link in any way any material from this Site without the prior written permission of Saint-Julien Clinic.

4.2 Saint-Julien Clinic hereby grants to you a personal, non-transferable, non-exclusive, non-sublicensable right and licence to access and use the Site and all Site content therein. If you download any software from the Site, including any files, images incorporated in or generated by the software, the data accompanying the software (collectively, the “Software”) are licensed to you by Saint-Julien Clinic. Saint-Julien Clinic does not transfer title to the Software to you. You own the medium on which the Software is recorded, but Saint-Julien Clinic retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, transfer, decompile, reverse-engineer or otherwise deal with the Software.

  1. No Representation
    5.1 Saint-Julien Clinic makes no representation or warranty (either express or implied) as to the completeness or accuracy of the information contained on the Site. The content and services on this Site are subject to change without notice. Saint-Julien Clinic reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.

 

  1. Disclaimer
    6.1 Please note that the contents of this Site are for general information purposes and are provided on the understanding that no surgical or medical advice or recommendation is being rendered. Medical treatment has to be individualized and can only be rendered after adequate assessment of your condition through appropriate clinical examination. None of the services or content should be considered, or used as a substitute for, any form of medical advice, diagnosis or treatment, nor do they constitute the practice of any medical, nursing or other professional health care advice, diagnosis or treatment. We advise you as the user to always approach and talk to your healthcare provider on any information regarding diagnosis and treatment, including those specific to your medical needs and on any questions regarding personal health and medical conditions. None of the products or services mentioned or offered on this Site represents or warrants that any particular service or product is effective, safe or appropriate for your needs. If you have or suspect you may have a medical problem or condition that warrants treatment, please contact a qualified health care professional immediately. If you are in Singapore and are experiencing a medical emergency, please call 995 or call for emergency medical help on the nearest telephone. For the reasons given above, you should not rely on the information herein and to the fullest extent permitted by law, we do not accept any responsibility if you do.

6.2 You agree and understand that this Site and any services, content or information in this Site are provided on an “as-is” basis and without warranties, representations or endorsements of any kind, either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, Saint-Julien Clinic disclaims all warranties, express or implied, including, but not limited to, the accuracy, correctness, completeness, reliability, timeliness, non-infringement, title, warranties of satisfactory quality, merchantability and fitness for any particular purpose of the Content. Saint-Julien Clinic further does not warrant that the functions associated with the Site and/or the Site contents will be uninterrupted, error-free, or that defects will be corrected or that this Site or the server that makes it available is free of any virus, worms and/or other harmful invasive elements.
6.3 Under no circumstances will Saint-Julien Clinic be liable for any injury, loss or damage of any kind caused as a result (direct or indirect) of your use and/or reliance on any information communicated or provided on the Site. Neither Saint-Julien Clinic nor any of their respective third party agents shall have any responsibility or liability for any injury, damage or loss caused by any negligence, omission or fault of the Saint-Julien Clinic, and/or its employees, agents or sub-contractors in connection with this Site.

  1. Indemnity
    7.1 You hereby agree to indemnify and hold Saint-Julien Clinic, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, licensors, representatives, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including but not limited to, legal fees, arising out of or in connection with your use of or connection to the Site or any violation of these Terms of Use or of any law or the rights of any third party.

7.2 Notwithstanding the indemnification given by you, Saint-Julien Clinic shall have the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you under this clause, and in such case, you agree to fully cooperate as reasonably required with such defence and in asserting any available defences.

 

  1. Limitation of Liability
    8.1 Subject to applicable law, under no circumstances shall Saint-Julien Clinic, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, licensors, representatives, partners and employees be liable to you or any other person or entity for any direct, indirect, incidental, consequential, special, exemplary, punitive or any damages, and/or loss of income, profits, goodwill, data, contracts arising out of or relating in any way to the access to, use of, or the inability to use, the Site and/or the contents in this Site, whether based upon warranty, contract, tort (including negligence), or otherwise, even if Saint-Julien Clinic or a Saint-Julien Clinic authorized representative has been advised of the possibility of such damages or losses.

8.2 Saint-Julien Clinic is also not liable or responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from the access, use of, or browsing or downloading of any of the these materials or sites accessed through this service.

  1. Applicable Law
    Governing Law
    9.1 By visiting or using the Site, you agree that the laws of the Republic of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Saint-Julien Clinic or any of its affiliates. With respect to any disputes or claims not subject to arbitration (as set forth below), you agree not to commence or prosecute any action in connection therewith other than in the courts of the Republic of Singapore, and you hereby consent to, and waive all defences of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the courts of the Republic of Singapore.

Arbitration
9.2 By accessing this Site, you agree that the sole and exclusive forum and remedy for any and all disputes and claims relating in any way to or arising out of these Terms of Use, the Site (including your visit to or use of the Site) shall be final and binding arbitration, except to the extent that either you or Saint-Julien Clinic have in any manner infringed upon or violated or threatened to infringe upon or violate the other party’s patent, copyright, trademark or trade secret rights, then the parties acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought.

9.3 Any reference to arbitration in Singapore shall be a submission to arbitration within the meaning of the Arbitration Act (Cap. 10) for the time being in force in Singapore. Such arbitration shall be conducted in the English language in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference into this Section, except in so far as such Rules conflict with the express provisions of this Section, in which event the provisions of this Section will prevail.

9.4 The arbitral tribunal shall consist of one (1) arbitrator to be appointed by mutual agreement between you and Saint-Julien Clinic. Any party may propose to the other(s) the name or names of one (1) or more persons, one (1) of whom would serve as the arbitrator. If no agreement is reached within thirty (30) days after receipt by one (1) party of such a proposal from the other, the arbitrator shall be appointed by the Appointing Authority. The Appointing Authority shall be the Chairman of SIAC. The arbitrator must not be a present or former employee or agent of, or consultant or counsel to, any party or any related corporation as defined in Section 6 of the Companies Act (Cap 50) of any party.

9.5 Any decision or award of an arbitral tribunal appointed pursuant to this Section will be final and binding on both you and Saint-Julien Clinic and the execution thereof may be entered into any court having jurisdiction.

9.6 You undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential.

9.7 This agreement also applies to anyone claiming on your behalf.

 

  1. Proprietary Rights in Website Content
    10.1 All content on the Site, including designs, text, graphics, pictures, videos, information, applications, software, music, sound and other files and their selection and arrangement (“Website Content”) are the proprietary property of Saint-Julien Clinic, its users or its licensors and all rights are reserved. No Website Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without Saint-Julien Clinic’s prior written permission.

10.2 You are granted a limited licence to access and use the Website and the Website Content and to download or print a copy of any portion of the Website Content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright or other proprietary notices intact. You may not upload or republish Website Content on any Internet, or incorporate the information in any other database or compilation, and any other use of the Website Content is strictly prohibited. Such licence is subject to these Terms of Use and does not permit use of any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Site or the Site Content other than as specifically authorized herein, without the prior written permission of Saint-Julien Clinic, is strictly prohibited and will terminate the licence granted herein. Such unauthorized use may also violate applicable laws including copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms of Use shall be construed as conferring any licence to intellectual property rights, whether by estoppel, implication or otherwise. This licence is revocable at any time without notice and with or without cause.

10.3 Saint-Julien Clinic and other Saint-Julien Clinic graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, trademarks or trade dress of Saint-Julien Clinic may not be used, including as part of trademarks and/or part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Saint-Julien Clinic.

 

  1. Links to Other Websites
    11.1 This Site may contain links to other websites which are not maintained or owned by Saint-Julien Clinic. These links are made available on this Site solely for your convenience and are only intended to facilitate and enable access to these Third Party Sites and for no other purpose.

11.2 Saint-Julien Clinic is not responsible for the contents of those website and does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third Party Site or its content. Use of the links and access to such website are entirely at your own risk.

11.3 A link to a Third Party Site on this Site does not in any way constitute the endorsement, sponsorship, approval or responsibility for any Third Party Site. Saint-Julien Clinic makes no warranty or representation to any products or services offered on any Third Party Site.

11.4 The terms and conditions of use and the privacy policy of any Third Party Site may differ substantially from the conditions of use and legal notices that apply to your use of this Site. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.

 

  1. Others
    12.1 Saint-Julien Clinic reserves the right to modify, change, suspend or discontinue any or all aspects of the Site at any time at its sole discretion without prior notice. Saint-Julien Clinic may deny access to this Site to anyone at any time.

12.2 Unless otherwise specified, the terms “includes”, “including”, “e.g.,”, “for example”, and other similar terms are deemed to include the term “without limitation” immediately thereafter. Terms used in these Terms with the initial letter(s) capitalized will have the meaning attributed to them in these Terms.

12.3 These Terms of Use constitute the entire agreement between you and Saint-Julien Clinic regarding the use of the Site. The failure of Saint-Julien Clinic to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision in that or any other instance. If any provision of these Terms of Use is held invalid, the remainder of the Terms of Use shall continue in full force and effect. If any provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Contact information
If you have any questions about the Site, please contact us at contact@saintjulienclinic.org

Data Protection Notice for Patients and Customers

INTRODUCTION

1. This Data Protection Notice (“Notice”) sets out the basis which SAINT-JULIEN CLINICAL ASSOCIATES PTE LTD (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

2. The Personal Data Protection Act (PDPA) protects your personal data while enabling organizations to use your data reasonably to serve you. This Data Protection Statement is to assist you in understanding the purpose of collection use and disclosure of your personal data by Saint-Julien Clinical Associates Pte Ltd (“Saint-Julien Clinic”).

3. We, as a healthcare institution, respect and keep your data safe by limiting access to only doctors and healthcare personnel who are involved in your care, and to the supporting internal processes, conducting regular checks to ensure that your personal data is only accessed by authorised persons, and removing details, as far as possible, that identify you when using your data for internal purposes. As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time and reserve the right to amend this Data Protection Statement at any time at our sole discretion.

PERSONAL DATA

4. As used in this Notice:

“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

5. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, identification numbers such as nric, fin, work permit and birth certificate, residential address, email address, telephone number, nationality, gender, date of birth, marital status, employment information and financial information.

6. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

7. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

8. Your personal data, including the information you provide for registration purposes, medical information and any other personal information provided by you or your next of kin will be collected when you present yourself for medical consultation, examination or treatment at our clinic. The voluntary provision of your personal data by you or your next of kin in order to obtain medical care will be deemed that you have consented to the collection, processing, disclosure and use of your personal data by us for the purposes directly related to the provision of medical care to you. This includes, but is not limited to, referrals to other healthcare professionals and institutions and other associated administrative purposes (e.g, billing).

9. When you seek care at other healthcare providers, we may share relevant data with them. We may use your personal data to invite you to participate in suitable care programmes, or shortlist you for participation in relevant research studies. We may also share relevant data and participate in national and multi-agency efforts to review healthcare policies and requirements, review programmes related to patient safety and/or to the improvement of the quality of healthcare services, conduct disease surveillance to address public health concerns, and train future generations of healthcare professionals.

10. We may collect and use your personal data for any or all of the following purposes:

a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

b) verifying your identity;

c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

d) managing your relationship with us;

e) processing payment or credit transactions;

f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

g) any other purposes for which you have provided the information;

h) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;

I) any other incidental business purposes related to or in connection with the above; and

j) release of information to other healthcare providers involved in your treatment and management.

11. We may disclose your personal data:

a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or

b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.

12. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

WITHDRAWING YOUR CONSENT

13. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

14. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

15. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 13 above.

16. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

17. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

18. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

19. We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

20. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, use of privacy filters, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

21. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

22. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA

23. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

24. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

25. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DATA PROTECTION OFFICER

26. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Name of DPO   : TAMMIE WONG

Tel: +65 62585891
Email: contact@saintjulienclinic.org

EFFECT OF NOTICE AND CHANGES TO NOTICE

27. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

28. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date :           09/10/2019
Last updated  :           09/10/2019